Refund policy

RETURNS, CANCELLATIONS AND REFUNDS

This policy applies to purchases made through racingprints.co.uk. It does not affect your statutory rights.

READY-MADE CANVAS PRINTS

We offer a 30-day return policy for ready-made canvas prints. You must contact us within 30 days of receiving your order if you wish to make a return.

To request a return, email info@racingprints.co.uk with your order number and the reason for the return. We will provide instructions explaining where to send the item. Please do not return an item without contacting us first.

Please return the canvas in its original condition and packaging where reasonably possible. You may inspect the product as you would in a shop, but we may make an appropriate deduction if it has been handled beyond what is necessary and its value has been reduced.

For change-of-mind returns, you are responsible for arranging and paying the return postage. We recommend using a tracked and adequately insured delivery service, as the returned item remains your responsibility until it reaches us.

When a qualifying online order is cancelled within 14 days of delivery, we will also refund the original standard delivery charge, up to the cost of the least expensive delivery method offered. For returns requested after 14 days under our extended 30-day policy, the original delivery charge will not be refunded unless the product is faulty, damaged or incorrect.

PERSONALISED AND CUSTOM CANVAS PRINTS

Canvas prints made to your specifications, including products created using your photographs, wording, requested artwork or other personalised details, cannot be cancelled or returned because you have changed your mind.

Please check all information and artwork approvals carefully before confirming your order. If you notice an error, contact us immediately at info@racingprints.co.uk. We may be able to make a change before production begins, but this cannot be guaranteed.

This exception does not apply if a personalised product is faulty, damaged, not as described or does not match the approved artwork.

ORDER CANCELLATIONS

Shopify provides a one-hour self-service cancellation window for eligible unfulfilled orders. If this option is no longer available, contact us as soon as possible at info@racingprints.co.uk.

The one-hour self-service window does not restrict any statutory cancellation rights that apply to eligible ready-made products.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if it is damaged, faulty, incorrect or not as described.

Email info@racingprints.co.uk with your order number, details of the problem and clear photographs where possible. We will assess the issue and provide an appropriate repair, replacement or refund in accordance with your statutory rights.

Where an item is faulty, damaged, incorrect or not as described, Racing Prints will cover the reasonable cost of returning it.

SALE ITEMS

Ready-made canvases purchased at a discounted or sale price are covered by the same return rights described in this policy.

A sale price does not affect your rights where a product is faulty, damaged, incorrect or not as described. Personalised sale products remain excluded from change-of-mind returns.

EXCHANGES

We do not offer direct exchanges. If you would like a different eligible ready-made product, please return the original item in accordance with this policy and place a separate order.

REFUNDS

We will notify you when we have received and inspected your return.

Approved refunds will be made to the original payment method. Where statutory cancellation rights apply, the refund will be processed without undue delay and no later than 14 days after we receive the returned product or evidence that it has been sent back, whichever occurs first.

Your bank or card provider may require additional time to display the refund in your account.

HOW TO CANCEL

You may cancel an eligible order by emailing info@racingprints.co.uk and clearly stating that you wish to cancel. Please include your name, order number, email address and details of the product.

You may use the following form, but you are not required to do so:

To: Racing Prints
Email: info@racingprints.co.uk

I hereby give notice that I cancel my contract for the following goods:

Order number:
Product:
Ordered on:
Received on:
Customer name:
Customer address:
Date: