Delivery Information

We want your artwork to reach you safely, securely and in perfect condition. Below you’ll find information about how our custom and ready-made canvas orders are prepared and delivered.

Custom Canvas Prints

Every custom canvas is created specifically for you.

Once you are happy with your design and have given final approval, your canvas will move into production.

From the point your final design is approved, your custom canvas print will be produced, carefully packaged and delivered within 3–5 working days.

Please note that the design and approval process takes place before this delivery timeframe begins. We will not send your artwork to print until you are happy with the final design.

Ready-Made Designs

Ready-made canvases do not require a design approval stage, so they can move straight into production and preparation for delivery.

Delivery times for ready-made designs will be confirmed at the time of ordering.

Packaging

All canvas artwork is carefully packaged to help protect it during transit and ensure it arrives in the best possible condition.

Delivery Updates

Where available, you will receive confirmation when your order has been dispatched.

Please ensure that the delivery address provided at checkout is correct before completing your order.

Delays

While we always aim to meet our stated delivery times, occasional delays can occur due to circumstances outside our control, such as courier delays, severe weather or unusually busy periods.

If there is a significant issue affecting your order, we will do our best to keep you informed.

Damaged Orders

If your canvas arrives damaged, please contact us as soon as possible.

Where possible, please include:

  • Your order number
  • Photographs of the damaged artwork
  • Photographs of the outer packaging
  • A brief description of the problem

This will help us investigate the issue and resolve it as quickly as possible.

Questions About Your Delivery?

If you have any questions about an existing order or delivery, please visit our Contact Us page and we’ll be happy to help.