Frequently Asked Questions

Got a question? You may find the answer below. If you can’t find what you’re looking for, please get in touch and we’ll be happy to help.

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How does the custom artwork process work?

Send us your photo and tell us what you have in mind. We’ll create your artwork and send you a proof to review. Once you’re happy with the design and have given final approval, your canvas will move into production.

What kind of photos can I send?

You can send photos of cars, motorbikes, pets, family members, special memories or almost anything else you would like transformed into artwork. For the best results, send the clearest and highest-quality image you have available.

Can I request changes to my design?

Yes. Your artwork will be sent to you for approval before it is printed. If you would like changes, let us know and we’ll work with you to get the design right.

Will my canvas be printed before I approve the design?

No. Custom artwork will not be sent to print until you have approved the final design.

How long will my custom canvas take to arrive?

Once your final design has been approved, your custom canvas will be produced, carefully packaged and delivered within 3–5 working days.

Do you sell artwork that is already designed?

Yes. Our Ready-Made Designs are available for customers who would prefer to purchase artwork without going through the custom design process.

Can you create something completely different from the examples on your website?

Absolutely. The examples are there for inspiration. If you have a different idea, send us your photo and tell us what you have in mind.

Can I use more than one photo in my artwork?

Yes, depending on the design. If you would like multiple photos incorporated into one piece, send them to us along with an explanation of what you would like.

What happens if my canvas arrives damaged?

Please contact us as soon as possible and, where possible, include your order number along with photographs of the artwork and outer packaging. This will help us investigate and resolve the issue quickly.

Can I return a personalised canvas?

Because custom artwork is created specifically for you, different return conditions apply to personalised products. Full details can be found on our Returns & Refunds page.